Salesforce CRM Solution Architect – Salesforce CRM / Pega BPM MuleSoft APIs

• Great Rates $1000 to $1316 per day;
• Initial Till end of June 2026 with strong prospect of renewal;
• Well-funded Contract with View for long Extension;
• Key position within Architecture Delivery;
• 2 days in office and rest WFH;
• End-user Organization NSW Government.

Are you a seasoned Solution Architect with deep CRM expertise (Salesforce preferred, Pega also considered), strong integration knowledge (MuleSoft) and the confidence to advise senior stakeholders? This is a rare opportunity to shape a major multi-year digital modernisation program and lead the architectural direction of a new enterprise-wide CRM/BPM platform.

Fair Trading Digital is undertaking a significant transformation program — and we’re seeking an exceptional Salesforce / CRM Solution Architect to take ownership of technical discovery, solution design, integration strategy, and legacy decommissioning across the portfolio. You’ll also oversee other lead architects and guide high-performing digital squads to deliver a modern, future-proof digital ecosystem.

This is a hands-on solutioning + advisory role suited to someone well-spoken, well-presented, commercially mature, and driven to deliver outcomes. Government experience is beneficial but not essential.
  
What You Bring

• Strong CRM expertise (Salesforce preferred, Pega also considered)
• Solid integration knowledge — MuleSoft essential
• Proven experience in solution discovery, platform build and system cutovers
• Background in large, complex organisations (government not required but preferred)
• Experience leading digital squads and collaborating across business & technology
• Strong communication, documentation and stakeholder advisory skills
• Ability to work autonomously with speed, flexibility and quality
• Understanding of modern practices in AI, workflow automation, integration, and digital platforms

  
What You’ll Be Doing

Program Strategy & Discovery

• Define, document, and maintain the whole-of-program solution architecture
• Recommend legacy replacement approaches and support business case development
• Contribute to program-level reporting, funding submissions and technical discovery

Platform Ownership

• Own end-to-end design of the new CRM/BPM platform
• Architect data models, reusable integration patterns, and system interfaces
• Optimise platform security, scalability, performance and alignment to enterprise standards

Leadership, Delivery & Team Enablement

• Lead and mentor architects and engineers across multiple squads
• Drive architectural velocity and ensure delivery against roadmap targets
• Build a high-performing, self-organising engineering and architecture capability

Risk, Quality & Governance

• Identify and mitigate technical risks across the program
• Drive architectural reviews and ensure high-quality standards are met
• Embed security, privacy, accessibility, reliability and reusability into all designs

Stakeholder Engagement

• Serve as the primary technical liaison for delivery, business and executive teams
• Communicate design decisions, trade-offs and technical direction clearly and effectively
• Oversee vendor technical engagements and ensure alignment

Transition, Cutover & Decommissioning

• Lead data migration, cutover planning and legacy system retirement
• Ensure readiness for go-live and compliance across all architecture components

Hypercare & Operational Readiness

• Help design the hypercare and long-term support model
• Ensure service continuity, operational ownership and stability post-launch

Best method to apply is using the application button on this advert. We can be contacted on (02) 9687 1025 for a confidential discussion but please ensure the resume has been sent.