Senior Workplace & Facility Operations Manager – Workplace Hubs Operations

About The Position

You will be joining the Department of Communities & Justice (DCJ), committed to delivering safe, efficient, accessible, and modern work environments across central offices and frontline sites. As they embark on a major Workplace Transformation program, they are seeking a high-calibre Senior Workplace & Facility Operations Manager to lead and optimise workplace operations across key DCJ locations.
  
The Role – What You’ll Do

As the Senior Workplace & Facility Operations Manager, you will:

• Oversee management and daily operations of central DCJ offices, including 6PSQ, Justice Precinct Office, 50 Phillip Street, Moore Street Liverpool, 180 Thomas Street, and 219-241 Cleveland Street, Strawberry Hills
• Provide workplace support services for frontline consolidated offices in Ashfield, Campbelltown, and Tuggerah
• Manage supply and services provisioning to support DCJ’s agile and hybrid office models
• Lead the design, implementation and governance of systems and processes underpinning DCJ Workplace Operations
• Be accountable for Emergency Management and compliance across central offices, including alignment with the Workplace Transformation project
• Deliver defined scopes of support and services to enable a seamless Workplace Experience as part of the Transformation project
• Monitor, report and lead continuous improvement initiatives in workplace performance
• Act as escalation point and resolve high-level or complex workplace and facilities issues

You will work collaboratively with stakeholders across IT, HR, security, procurement, project delivery, and external service providers.
  
Skills & Experience Essential:

• Significant experience (10+ years preferred) in operations, facilities, workplace or property management at a senior level, preferably in large, multi-site organisations;
• Experience working within a ticketed / ServiceNow style of environment;
• Demonstrated experience managing multiple sites and diverse facilities operations
• Strong understanding of emergency management, compliance and workplace health & safety (WHS) frameworks
• Proven track record in delivering workplace transformation, change management or large-scale workplace programs
• Excellent stakeholder engagement skills, with experience working with internal leadership, cross-functional teams and external vendors
• Strong analytical, reporting and continuous improvement skills
• Exceptional problem solving, escalation management, and decision-making capability
• Sound skills in managing budgets, contracts, service-level agreements (SLAs), and vendors

Desirable / Advantageous:

• Experience in government or public sector organisations
• Qualifications in facilities management, property, project management, business administration or related discipline
• Certification in emergency management or relevant compliance standards
• Exposure to agile office models, workplace technology (smart offices, occupancy sensors etc.)

  
Best method to apply is using the application button on this advert. We can be contacted on (02) 9687 1025 for a confidential discussion but please ensure the resume has been sent.